Terms of service.

These terms form the agreement between you and Dr. Astor’s wellness practice (referred to in this document as “the practice”, “we”, or “us”). By creating an account or paying for a tier you accept these terms. If you don’t, please don’t use the service.

We may revise these terms as the service evolves. Material changes are flagged inside the dashboard for thirty days before they take effect, and you can close your account at any time before they do.

Terra Wellness is a subscription that grants access to Dr. Astor’s curated wellness library, a daily habit-tracking tool, and a points-based redemption catalog. Higher tiers add additional content, additional habit slots, and the ability to book one-to-one consultations with the practice.

Consultations booked through the dashboard are scheduled by the practice’s in-house calendar system and are subject to the practice’s standard intake form, which you complete on first appointment. The web product is not a substitute for medical care when medical care is what you need.

Accounts are personal. One account per individual; do not share your password. You must be at least eighteen years old to create an account and to enrol in a tier. The practice may suspend or close accounts that violate these terms or that are used to harass other clients or staff.

Keep your contact information up to date. We rely on the email address on file to notify you about billing, security events, and material changes to the service.

Tier subscriptions are billed monthly in advance and renew automatically until you cancel. Prices are quoted in United States dollars and are exclusive of any sales tax that may apply in your state.

If a renewal payment fails, we will retry the card up to three times over the following five days and notify you by email. If we cannot collect within seven days, the tier’s programs lock until payment succeeds; your habit history is preserved.

Upgrades take effect immediately and are pro-rated against the unused portion of your current period. Downgrades take effect at the next renewal so you are not charged twice for overlapping access.

You can cancel a tier from inside your dashboard at any time. Cancellation takes effect at the end of the paid-through period; we do not pro-rate refunds for the current month, but we also do not bill you again.

Where the practice is at fault — an outage that prevented access for more than seventy-two hours, a duplicate charge, or a billing error — we will refund the affected period in full. Reach out via the contact form and reference the period in question.

Consultation fees are refundable if you cancel at least twenty-four hours before the booked time. Inside that window the slot is held and the fee applies; we will reschedule once at no additional cost where the calendar permits.

The lessons, articles, video material, downloadable PDFs, and habit programs available in the service are licensed to you for personal, non-commercial use during your active subscription. You may not redistribute, resell, or republish any of the material in any medium.

Notes you write in the dashboard, check-ins you log, and messages you send remain yours. We process them only to deliver the service, as described in the privacy notice.

The service is provided on an “as is” basis. We make every reasonable effort to keep it available, accurate, and useful, but we do not warrant that it will be uninterrupted, error-free, or fit for any specific clinical purpose.

To the maximum extent permitted by law, the practice’s aggregate liability arising out of or relating to the service is limited to the amounts you paid us in the twelve months preceding the event giving rise to the claim. Nothing in these terms limits any liability that cannot lawfully be limited.

These terms are governed by the laws of the State of New York without regard to its conflict-of-law rules. We will try in good faith to resolve any dispute informally first; please write to the contact form so we can discuss it.

Disputes that we cannot resolve informally within sixty days will be brought before the state or federal courts located in New York County, New York, and you and we consent to the personal jurisdiction of those courts.

Questions about these terms can be sent through the contact form or to the postal address on file with the practice. A reply usually arrives within two business days.